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Privacy policy

Privacy Policy for Cravito 

Effective Date: March, 2026

App Name: Cravito (User & Delivery App)

1. Introduction

Welcome to Cravito — your trusted platform for online food ordering and delivery services.

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile applications (for users and delivery partners) and our website.

By using our services, you agree to the terms outlined in this Privacy Policy.

 

2. Information We Collect

We collect the following types of information to ensure smooth app functionality and improve user experience:

a. Personal Information

When you create an account or place an order, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Delivery Address
  • Payment details (processed securely via third-party gateways; we don’t store card data)

b. Device Information

We automatically collect technical data such as:

  • Device model, OS version
  • App version, IP address
  • Device identifiers for analytics and crash reports

c. Location Information

We collect location data (via ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION) to:

  • Help users find nearby stores and delivery options
  • Enable delivery partners to navigate and deliver efficiently
  • Improve delivery accuracy and logistics

Location data is used only while the app is active or when delivery is ongoing and is never shared publicly.

d. Media and Files

When users or delivery partners upload profile images or proof of delivery:

  • The Image Picker permission allows access to your gallery or camera.
  • These images are securely stored on our servers and not shared with others.

e. Audio Data

If you use voice search or speech-to-text features, we access your device’s microphone (RECORD_AUDIO) to process spoken commands.

This data is used only to process your request and is not stored on our servers.

f. Network Information

Permissions like ACCESS_NETWORK_STATE and INTERNET ensure:

  • Smooth communication with our servers
  • Real-time order updates and payment processing

3. How We Use Your Information

Your information helps us to:

  • Create and manage your user/delivery account
  • Process and deliver food orders
  • Send notifications about orders, promotions, and updates
  • Enhance customer service and app performance
  • Ensure safety and prevent fraudulent activities

We never sell or rent your data to third parties.

 

4. Data Sharing

We may share data only in the following cases:

  • With service providers such as payment gateways, SMS/email APIs, or map services (e.g., Google Maps) for essential app features
  • With delivery partners for order fulfillment
  • For legal compliance, if required by law or to protect our users and services

All third-party integrations (Google Maps, Firebase, Facebook, etc.) comply with their respective privacy policies.

 

5. Permissions Explained

PermissionPurposeUsed ByINTERNETTo connect to servers, load content, and process ordersUser & Delivery AppsACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATIONFor map navigation, delivery tracking, and nearby store discoveryBothACCESS_NETWORK_STATETo detect network availability and prevent request failuresBothRECORD_AUDIOFor voice commands and speech-to-textUser AppREAD/WRITE_EXTERNAL_STORAGE (via Image Picker)For uploading or viewing product and delivery imagesBothCAMERA (via Image Picker)For capturing profile photos or delivery proofsBothRECEIVE_BOOT_COMPLETED (via notifications)To re-enable background notificationsBothWAKE_LOCK (via Firebase)To ensure push notifications work while screen is offBoth

6. Firebase & Third-Party Services

We use:

  • Firebase Cloud Messaging – For push notifications about orders and offers.
  • Firebase Crashlytics – To identify and fix app crashes.
  • Google Maps API – For location selection, routing, and delivery navigation.
  • Facebook & Google Sign-In – For easy and secure account login.

These services may collect anonymous usage data as per their own privacy policies.

 

7. Cookies and Tracking Technologies

Our app and website may use cookies or similar technologies for:

  • Saving login sessions
  • Tracking app performance and analytics
  • You can clear or disable cookies from your device settings.

8. Data Retention

We retain user data only as long as necessary for providing our services or as required by law.

You can request account deletion anytime via email at +919664083029

9. Data Security

We follow strict security practices to protect your personal data from unauthorized access, loss, or misuse, including:

  • Encrypted data transmission (HTTPS)
  • Secure cloud storage
  • Controlled access for employees and partners

10. Your Rights

You have the right to:

  • Access or correct your personal data
  • Request deletion of your account and data
  • Opt-out of promotional messages

To exercise these rights, please contact us at +919664083029

 

11. Children’s Privacy

Cravito does not knowingly collect information from individuals under 18 years of age. If you believe your child has provided us data, contact us to have it removed.

 

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website and within the app with a revised "Effective Date."

 

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📞 Phone: +91 9664083029

🌐 Website: https://cravito.raunix.com